Gmelius is a Gmail-based platform that adds shared inboxes, email analytics and AI agents to your existing Google Workspace. Pricing starts at $19 per user per month on yearly billing, with a 7-day free trial. It suits teams that run client work over email and already live inside Gmail. It is not a fit if your team uses Outlook or if you only need a personal email tool.

Introduction

Email is still where a huge share of business work happens. Quotes, status checks, support requests and approvals all land in the same inbox, and someone has to read each one, decide what to do and then copy details into other tools.

Gmelius tries to change that. Instead of giving you a nicer inbox, it puts AI agents inside Gmail that read incoming messages, pull context and take the next step, such as updating a CRM record or sending a document. In this review we look at what Gmelius offers, what it costs, where it works well and where it falls short.

What Is Gmelius?

Gmelius is a collaboration and automation layer that sits on top of Gmail. It started with shared inboxes and shared labels, and it now positions itself around “agentic email”. The company says more than 10,000 teams use it. It runs as a Gmail browser extension, a Google Workspace app and a progressive web app for iOS and Android.

The platform has three main parts:

• AI agents that triage, reply and act across connected tools.
• Meli, an AI Chief of Staff that models your clients, history and processes so agents act with context.
• Team controls, where people decide what agents may do alone and what needs approval.

Gmelius Review: Key Features

Shared Inboxes for Gmail

You can turn a group address such as support@ or ops@ into a shared inbox inside Gmail. Teammates can assign conversations, leave notes, use @mentions and see who is already replying through collision detection. Shared labels and shared drafts let people work on the same thread without forwarding or BCC.

Meli and AI Agents

Meli is the most distinctive part of the product. According to the Gmelius site, agents read what arrives, ground it in your client history, take an action and log every step. You describe an agent’s job in plain language, choose which inbox it watches and connect the tools it can use. No code is required, and you set guardrails for which actions need approval.

The site shows an example where an agent answers a “where is my order” email by checking a transport system and replying with a new delivery estimate in about half a minute. Treat that as a vendor demo, and test it on your own workflow.

Automation Rules and Templates

Rules can archive, tag, auto-respond, route and assign conversations. Round-robin and load-balanced assignment help spread work evenly. Shared email templates save time on repeated replies.

Analytics

Gmelius includes conversation, team performance, productivity, SLA and tag reports. The reporting window is 3 months on Meli, 12 months on Growth and Pro, and longer options on Enterprise.

Integrations

Gmelius connects with Gmail, Google Calendar, Google Meet, Slack, HubSpot, Salesforce, Zapier, Make and Relay.app, plus an API and MCP support. Custom connectors for in-house systems are available on Enterprise.

Benefits of Gmelius

1. No new inbox to learn. Your team keeps using Gmail.
2. Less copy-pasting. Agents can update other tools after reading an email.
3. Clear accountability. The site says every action is logged, sourced and reversible.
4. Scales by role. Solo users can start with Meli, while teams can move to Growth or Pro.
5. Security basics covered. Gmelius lists SOC 2 Type II, GDPR and CCPA readiness, and says it does not use customer data to train AI models.

Gmelius Pricing

Gmelius charges per user. The prices below are shown on the official pricing page.

Some details worth knowing:

• Every new account gets 7 days of the Growth plan.
• All team members must be on the same plan.
• Plans include usage limits. For example, Meli covers up to 5,000 email conversations per month, Growth up to 10,000 and Pro up to 100,000.
• AI agents are a paid feature, and each plan includes a monthly allocation of AI credits.
• Non-profits and educational institutions can ask for discounts of 30% (5 to 19 users) or 50% (20+ users) on annual plans.

Why Choose Gmelius?

Choose Gmelius if your business is built on Google Workspace and your team spends hours on repetitive email tasks. It is especially relevant for logistics, property management, healthcare coordination and service businesses. The product pages describe these use cases directly, and the site features customer stories from organizations such as the French Red Cross and Boise State University.

It also makes sense if you want shared inbox features without moving to a separate help desk. The tool lives where your team already works.

Cons and Limitations

• Gmail only. Teams on Outlook cannot use it.
• Pricing is per seat. Costs rise with headcount, and all users must share one plan.
• Usage caps. Heavy inboxes may need Pro or Enterprise.
• Some features are gated. Webhooks, CRM integrations and custom roles need higher plans, and the AI Accounting Assistant is listed as coming soon.
• Marketing claims need testing. Figures such as “71% of routine requests resolved without a human touch” come from the vendor, so validate them during the trial.

Who Should Use Gmelius?

How to Get Started

1. Sign up with your Google account on the Gmelius site.
2. Install the Gmail extension or Workspace app.
3. Connect one shared inbox.
4. Build a single agent for your busiest workflow.
5. Review the logs for a week before adding more agents.

Gmelius vs Alternatives

Gmelius lists comparison pages for Hiver, Front, Missive, Superhuman and others. Hiver is another Gmail-based help desk, Front is a standalone shared inbox, and Superhuman focuses on individual speed. If you want a fully separate platform, those may suit better. If you want to stay inside Gmail with AI agents, Gmelius is a strong candidate.

Conclusion

Gmelius is a serious option for Gmail-first teams that want AI to do real inbox work, not just suggest replies. Pricing is clear, the trial is short but useful, and the Meli concept gives agents context about your business. The main trade-offs are Gmail-only support, per-seat pricing and usage limits. Run the 7-day trial on one real workflow and measure time saved before you commit.

FAQs

What is Gmelius used for?

It is used to manage shared inboxes, collaborate on email and run AI agents inside Gmail.

How much does Gmelius cost?

Plans start at $19 per user per month on yearly billing. Growth is $25 and Pro is $40 on yearly billing. Enterprise is quoted individually.

Is there a free trial?

Yes, 7 days with Growth plan access.

Does Gmelius work with Outlook?

No. It is built for Gmail and Google Workspace.

Which AI model do the agents use?

The site says agents run on Google’s Gemini models, and Enterprise customers can choose specific models.

Is my data safe?

Gmelius lists SOC 2 Type II, GDPR and CCPA readiness, and says data is not used to train AI models. HIPAA BAAs are available for healthcare teams on the Enterprise plan.

Can I have team members on different plans? No. All members must be on the same plan.