To get a PAC (Porting Authorisation Code) from Lebara, text the word PAC to 65075 free from your Lebara mobile. You’ll receive your 9-character PAC code by SMS within about a minute, and it’s valid for 30 days. Hand this code to your new network to transfer your existing number — the switch usually completes within one working day. If you don’t want to keep your number, text STAC to 75075 instead to close your Lebara account without porting.
Introduction
Switching mobile networks doesn’t mean losing your phone number — UK regulator Ofcom requires every network, including Lebara, to provide a free porting code on request. If you’re leaving Lebara for another provider but want to keep the number your friends, family, and accounts already know, you need a PAC code (Porting Authorisation Code). This guide covers every way to request one from Lebara, how long it takes, what to do next, and the difference between a PAC and a STAC code. Before you switch, it’s also worth checking what network Lebara actually runs on so you know what you’re comparing your new provider against.
What Is a PAC Code?
A PAC code is a unique, Ofcom-mandated code that authorizes another UK network to take over your existing phone number when you switch providers. It doesn’t cancel your Lebara account by itself — the transfer only completes once you hand the code to your new network and they process the port.
How to Get a PAC Code from Lebara (3 Ways)
1. Text Message (Fastest)
- From your Lebara SIM, open your messaging app.
- Text PAC to 65075.
- You’ll receive your 9-character PAC code by reply SMS, usually within about a minute.
2. By Phone
Call 5588 free from your Lebara handset, or 020 3059 0304 (or a similar Lebara customer service number) from any other phone, and ask an advisor for your PAC code.
3. Online
Log in to your account on the MyLebara website or app and look for the option to leave or request a porting code under your account settings.
Texting PAC to 65075 is the fastest way to get your Lebara porting code.
What Happens After You Get Your PAC Code
- Give the PAC code to your new network — during sign-up, either online, in-store, or over the phone.
- Keep your Lebara SIM active until the transfer completes — don’t cancel your Lebara account manually.
- Wait for the port to complete — this typically takes one working day.
- Your Lebara account closes automatically once the number has fully transferred to the new network.
PAC vs STAC: What’s the Difference?
| Code Type | What It Does | How to Request from Lebara |
|---|---|---|
| PAC (Porting Authorisation Code) | Transfers your existing number to a new network | Text PAC to 65075 |
| STAC (Service Termination Authorisation Code) | Closes your Lebara account without keeping the number (you’ll get a new number on your next network) | Text STAC to 75075 |
Use a PAC if you want to keep your current number. Use a STAC only if you’re happy to receive a brand-new number with your next provider.
Important Things to Know Before You Port
- Your PAC code is valid for 30 days from the date it’s issued — if it expires unused, you’ll need to request a new one.
- It’s completely free — Ofcom regulations require networks to provide PAC codes at no charge.
- Multi-line/family accounts may need to request a PAC by phone or online instead of by text, since the automated SMS service can sometimes be limited to single-line accounts.
- Don’t cancel your Lebara service before the port completes, or you risk losing the number permanently.
- If you also want to check your remaining balance before switching, see our guide on how to check your Lebara data balance first.
Frequently Asked Questions
How do I get a PAC code from Lebara?
Text PAC to 65075 free from your Lebara SIM. You’ll receive your 9-character code by SMS within about a minute.
Is getting a PAC code from Lebara free?
Yes, it’s completely free — this is required under Ofcom’s switching regulations.
How long does a Lebara PAC code stay valid?
30 days from when it’s issued. If it expires, simply text PAC to 65075 again for a new one.
How long does the number transfer take once I use my PAC code?
Typically one working day, though it can occasionally take up to two.
What if I don’t want to keep my Lebara number?
Text STAC to 75075 instead of PAC — this closes your account without porting the number.
Can I get a PAC code if I have multiple lines on one Lebara account? The automated text service may not work for multi-line accounts — in that case, log in online or call customer service to request your PAC.
Conclusion
Getting a PAC code from Lebara is quick, free, and required by law — texting PAC to 65075 is the fastest route, with your code arriving within about a minute and staying valid for 30 days. Once you have it, hand it to your new network and your number will transfer within a working day or two. For more Lebara account guides, check out how to top up your Lebara SIM and other mobile guides in the Jio Sim category on jiionearme.com.
For official rules on number porting, see Ofcom’s mobile switching guidance, Lebara UK’s official help center, and the Vodafone network that Lebara operates on, which your new provider’s coverage may also be worth comparing against.
Last verified: July 2026. Lebara’s PAC/STAC short codes may be updated periodically — always confirm details on Lebara’s official website.
