If you’ve ever picked up your Amaysim phone to call a customer service line, a government helpline, or a business promotion and dialled an 1800 number, you’ve probably wondered one thing: will this cost me? In a world where mobile bills can sneak up on you with hidden fees, it’s a fair question. The good news? Yes, 1800 numbers are free from Amaysim mobiles across all their current plans in Australia. Whether you’re on a budget As You Go recharge or one of their popular UNLIMITED plans, you won’t pay a cent for standard calls to 1800 numbers when you’re in Australia.
But before you breathe that sigh of relief, let’s break it down properly so you know exactly what to expect—no surprises when your next recharge balance arrives.
What Exactly Are 1800 Numbers in Australia?
1800 numbers are Australia’s main toll-free prefix. When someone calls an 1800 number from a landline, it’s always free for the caller—the business or organisation pays the bill instead. These numbers are widely used by banks, telcos, insurance companies, Centrelink, Medicare, and thousands of small businesses. You’ll see them everywhere from radio ads to website contact pages.
From mobiles, however, it’s not always straightforward. The Australian Communications and Media Authority (ACMA) doesn’t force mobile providers to make 1800 calls free. That means some smaller carriers still charge per minute. But bigger players—and value-focused MVNOs like Amaysim—have stepped up and removed the cost for customers. Amaysim has done exactly that.
Amaysim’s Official Policy on 1800 and 18xx Calls
According to Amaysim’s current Price Table Summary and help centre documentation, calls to 18 numbers (including all 1800 numbers) are free in Australia. This applies no matter which plan you’re on.
- As You Go plans: Standard calls to mobiles and landlines are 12c per minute, but 18 numbers are listed as completely free. No flagfall, no per-minute charge.
- UNLIMITED 28-day and longer plans (including the 15GB, 32GB, 42GB, 80GB, 150GB, 240GB and similar options): Calls to 13, 1300 and 1800 numbers are included as unlimited. You can chat away for as long as you like without eating into your allowance.
This has been consistent for years. Back in 2012 Amaysim first added 13/18 numbers to their unlimited inclusions, and they’ve kept the promise through every plan refresh since. As of 2026, nothing has changed—18 numbers remain free or unlimited depending on your plan type.
Important note: This only applies to standard 1800 numbers within Australia. If the number is an 1800 international routing or a premium-rate service masquerading as toll-free (rare, but possible), normal charges may apply. Always double-check the full number before dialling.
Also read: Can jio voice work on 2g and 3g phones?
Why This Matters for Amaysim Customers
Amaysim runs on the Optus 4G/5G network and is loved for its no-lock-in prepaid model, data banking, and honest pricing. Knowing that 1800 calls are free adds real value, especially if you:
- Ring Centrelink, Medicare or the ATO regularly
- Deal with banks, insurance claims or utility providers
- Call tech support lines or competition hotlines
- Run a small business and need to contact suppliers on their 1800 lines
On other networks you might still get slugged 20–40 cents per minute for the same call. With Amaysim you don’t. It’s one of those quiet wins that makes the switch worthwhile.
How to Check Your Own Plan and Balance
Curious whether your specific recharge includes this? It’s easy:
- Text BAL to 568 – you’ll get an instant reply with your remaining credit, data, and inclusions.
- Open the free my amaysim app – tap the “Usage” tab to see exactly what’s included.
- Log into your account at amaysim.com.au and check your plan details under “My Plan”.
If you’re ever unsure, customer service on 567 (free from your Amaysim phone) or 1300 808 300 can confirm in seconds.
Pro Tips for Calling 1800 Numbers on Amaysim
- Signal matters: 1800 calls still need a strong mobile signal. If you’re in a black spot, the call might drop even though it’s free.
- Voicemail and wait times: Some organisations have long automated menus. Since it’s free, you can afford to stay on hold without watching the clock.
- International roaming: Free 1800 calls only apply when you’re in Australia. Overseas, standard roaming rates kick in.
- 13 vs 1800: Don’t confuse them! Calls to 13 numbers are charged at 29c per minute on As You Go plans (and included on most UNLIMITED plans). Always choose 1800 when both options exist.
- Data banking bonus: Many Amaysim plans let you roll over unused data. Pair that with free 1800 calls and you’re getting serious value.
Common Misconceptions Cleared Up
A lot of people still believe “all toll-free numbers cost money from mobiles.” That was true a decade ago for some providers, but not anymore at Amaysim. Another myth is that only landlines get free 1800 calls—definitely not the case here. And no, you don’t need to be on an “unlimited” plan; even the cheapest As You Go recharge includes free 18 numbers.
Final Verdict: Yes, They’re Free – And That’s Great Value
So, to answer the original question loud and clear: 1800 numbers are free from Amaysim mobiles in Australia. It’s one of the many reasons Amaysim continues to rank highly for customer satisfaction and value in 2026. You can confidently dial that 1800 number knowing your balance won’t take a hit.
Next time you need to sort out a bill, claim a refund, or just chat to support, grab your Amaysim phone and go for it. No hidden fees, no surprises—just clear, free calling.
If you’re thinking of joining Amaysim or switching plans, check their latest SIM-only deals on the website. With 5G now standard on most plans and data banking included, it’s never been a better time to make the move.
